Our privacy promise
Create & Connect CIC is committed to respecting your privacy and protecting your personal information.
- We will be transparent about the information we are collecting and what we
will do with it - We will use the information you give us for the purposes described in our
Privacy Policy, which include providing you with services you have requested
and enhancing your experience with Create & Connect CIC - We will put in place measures to protect your information and keep it
secure. - We will respect your data protection rights and aim to give you control over
your own information - If you tell us, you don’t want to receive marketing messages, we will stop
sending them - The information and data you provide in connection with the provision of
services by Create & Connect CIC, will be processed in accordance with the
provisions of the Data Protection Act 2018 and other relevant data protection
privacy regulations (“GDPR”).
You can access our full Privacy Policy below to help you to understand better how we
use your personal information. In it, we explain in more detail the types of personal
information we collect, how we collect it, what we may use it for and who we may share
it with.
If you have further questions, please get in touch with us by writing to:
Create & Connect CIC
3 Woodlands Terrace
South Shields
Tyne & Wear
NE33 2ET
Website: https://www.createandconnectcic.co.uk
Email: createandconnect.cic@gmail.com
Controller of Personal Information
Any personal information processed by Create & Connect CIC in connection with this
Privacy Policy is controlled by Create & Connect CIC, which is considered the “data
controller” of your personal information under European Union and UK data protection
law.
There may be occasions when we work in partnership with other parties who also have
access to and process your personal data and who will also be separately considered a
“data controller” under European Union and UK data protection law. You can access the
privacy policies of the other partners via their own websites.
When using our website, we collect the following data:
We may ask you for certain information to give you the best possible experience when
you engage with us (via our website or otherwise) and when you use our services.
Invariably, this will be basic personal contact information (name, email address,
contact telephone number).
There may be occasions when we require additional personal information which we will
seek your consent to process, proceed via contract or act to service legitimate interests
of both parties.
When and why do we collect ‘sensitive personal data’?
Certain categories of personal information, such as that about race, ethnicity, religion,
health, sexuality or biometric information are special categories of data requiring
additional protection under European Union and UK data protection law and is referred
to here as “sensitive personal data”. Generally, we try to limit the circumstances where
we collect and process sensitive personal data however where necessary we will
invariably seek your explicit “opt in” consent.
What do we use your personal information for?
We will process your personal data as a customer, partner or service provider in order to
undertake our operational activities, to provide services as detailed within our company
website and discharge our obligations as detailed within any contract.
What is our legal basis for using your personal information?
Create & Connect CIC will only process your personal information where we have a
legal basis to do so. The legal basis will depend on the reason or reasons Create &
Connect CIC collected and needs to use your information. Under EU and UK data
protection laws in almost all cases, the legal basis will be: - Because we need to use your information so that we can process your
request for our services - Because it is in Create & Connect CIC’s legitimate interests to use your
personal information to operate and improve our business - Because Create & Connect CIC needs to use your personal information to
comply with a legal obligation. - To protect the vital interests of you or another person.
- Because you have consented to Create & Connect CIC using your
information for a particular purpose.
With whom do we share your data
We invariably do not share your data and merely process it internally within Create &
Connect CIC in accordance with our lawful basis principles. If there is a requirement to
share with third parties, then we will only do so in exceptional circumstances either with
your explicit consent, in compliance with any contractual obligations, through normal
business activities to preserve legitimate interests or in compliance with the legal
provisions as detailed within the Act.
How long do we keep your data
We will keep your information for as long as necessary in order to fulfil the service we
are providing, and to comply with local laws. We operate a data deletion process which
is dependant on the nature of the data and the nature of the processing.
Where do we store your data
Your data will be stored on password protected computer systems in the UK or in a
locked filing cabinet (if hard copy).
Our controls
Create & Connect CIC is committed to keeping your personal data safe and secure.
Our security measures include: - storing paper records in a locked filing cabinet
- using antivirus software on devices
- Access to electronic records is limited through password-protected user
accounts on shared devices, with separate profiles used to prevent
unauthorised access to business files - data protection policy and training for Create & Connect CIC
representatives
Your rights with respect to personal data
You have the following rights with respect to your personal data: - You have the right to know why your personal data is needed, what will
happen to it, and how long it will be retained for. - Right of access: You have the right to access your personal data that is
known to us. - Right to rectification: you have the right to supplement, correct, have
deleted or blocked your personal data whenever you wish. - If you give us your consent to process your data, you have the right to revoke
that consent and to have your personal data deleted. - Right to transfer your data: you have the right to request all your personal
data from the controller and transfer it in its entirety to another controller. - Right to object: you may object to the processing of your data. We comply
with this, unless there are justified grounds for processing.
To exercise these rights, please contact us:
Create & Connect CIC
3 Woodlands Terrace
South Shields
NE33 2ET
Website: https://createandconnectcic.co.uk
Email: createandconnect.cic@gmail.com
If you have a complaint about how we handle your data, we would like to hear from you,
but you also have the right to submit a complaint to the supervisory authority (the
Information Commissioner’s Office (ICO)).